Get in Touch
🕘 Support Hours
Monday – Friday: 9:00 AM – 5:00 PM EST
We aim to respond to all email inquiries within 1–2 business days.
Frequently Asked Support Questions
How do I request a refund?
Email us with your order number and subject line "Refund Request." We honor our 90-Day Money-Back Guarantee — even on empty bottles. See our Return Policy for full details.
Where is my order?
Orders ship the same business day if placed before 3pm EST. Standard delivery is 3–5 business days within the USA. If it has been more than 7 business days, contact us with your order number.
Can I change or cancel my order?
Contact us as soon as possible. If your order has not yet shipped, we will do our best to make changes. Once shipped, please use our return process.
I have a medical question about UroFlow.
We are not qualified to give medical advice. For questions about UroFlow and your specific health situation, please consult your healthcare provider. See our Medical Disclaimer.